Last Updated: January 2025

Welcome to the British Face Clinic. These Terms and Conditions govern your use of our website and the services provided by British Face Clinic, a private medical clinic specialising in facial cosmetic and ENT procedures. By accessing this website or booking our services, you agree to be bound by these Terms.

1. About Us – British Face Clinic

Address: Athena Surgical Centre, 16 Davy Avenue, Milton Keynes, MK5 8PL Email: info@britishfaceclinic.com

Phone: 07590817036

Our services are provided by qualified medical professionals and are regulated in accordance with UK clinical and data privacy laws.

2. Medical Disclaimer

All information on this website is for general guidance only and is not a substitute for medical consultation. Diagnosis, treatment plans, and outcomes vary between individuals. A formal consultation is required before any procedure.

3. Appointments and Cancellations

  • All consultations must be booked in advance via our website, by phone, or by email.
  • Cancellations made less than 48 hours before your appointment may incur a cancellation fee.
  • Late arrivals may result in reduced consultation time or rescheduling.

4. Payments and Fees

  • All fees will be clearly communicated before any procedure.
  • Consultations and treatments are self-funded unless otherwise agreed in writing.
  • Payment is due at the time of service unless alternative arrangements have been made.
  • Refunds
  • Consultation fees are non-refundable once the consultation has taken place.
  • Deposit payments at time of booking are non-refundable, rescheduling may be permitted.
  • Treatment fees may only be refunded if cancellation occurs within the stated time frame and before any clinical services have been delivered.
  • Refunds for surgical procedures after the procedure are non-refundable.

6. Results and Expectations

  • While we aim to achieve optimal outcomes, all medical and cosmetic procedures carry risks, and results may vary.
  • We provide honest guidance regarding expected outcomes, and informed consent is required for all treatments.

7. Website Use

  • You agree not to misuse the website for unlawful purposes.
  • Content on this site is for personal use only and may not be copied or redistributed without written permission.

8. Intellectual Property

All content, including text, logos, and images, are the property of British Face Clinic or its licensors and protected by copyright and trademark laws.

9. Data Protection

Your privacy is important to us. Our Privacy Policy outlines how your personal data is collected, stored, and used in accordance with the UK GDPR and Data Protection Act 2018.
Read our Privacy Policy for full details.

10. Complaints

We take all feedback seriously. To raise a concern or complaint, please contact us at me@britishfaceclinic.com. We will acknowledge and respond in line with our internal complaints policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Updates

We may update these Terms from time to time. Please review them periodically. Continued use of our services constitutes acceptance of any changes.

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